November 19, 2004
Keyboard Issue Update and Resolution
The engineering team has done their due diligence and we now have a process to handle the keyboard skip issue. If you have a box that has poor keyboard performance, hang in there while we put the final pieces in place and I'll let you know what to do.
Thanks for everyone's patience while the team scrambled to fix this.
Too bad the idiots at Customer Care don't know what the heck I'm talkng about. There goes almost an hour on hold, only to be told that your site isn't an MSN official site; duh! Please, give the script monkeys the new pages, since as of 8:30 PM Central Time, they don't know of any fixes.
Posted by: Bob S. at November 19, 2004 06:33 PMSorry folks, I jumped the gun as the customer service folks are not properly setup to handle these yet. I'll let you know when things are in place.
Posted by: Tommy at November 19, 2004 09:59 PM
