Focusing the FAQ

I've been reviewing the questions and answers of the FAQ and I've decided on a few things:

1. I'm going to prune the FAQ: Rants, general comments, duplicate topics are going to be deleted. Too much junk is gunking up the efficiency of the site (and making it difficult for me to answer questions).

2. New duplicate questions are going to be deleted and I'm probably not going to respond to them. I have been sending users links to already answered questions if their questions are duplicates, but I simply don't have time to do this anymore (and I recognize that this is a symptom of the FAQ being "polluted" with dupes and random junk).

3. New questions with more than one main question will be deleted. I simply don't have time to pick out the relevant parts of the questions. Please don't ask things like: "I have a questions, how do I do X? Oh yeah, and I was wondering when Y is coming out? Btw, did you fix Z yet?" These are now going to be instantly deleted (unless one part is very relevant and easy for me to answer). It takes me much longer to separate these posts out.

4. "When will this be available?" or "Why is this not available?" types of questions will be deleted as they eat up my and other coworkers valuable time. I may choose to respond to you in email, but they won't be added to the site.

5. Rants will be deleted without response. The original intention was for the site to be a technical reference...an encyclopedia if you will. Rants pollute the document. I understand some folks may have concerns, rants, etc. That's fine. You can email me or even use the "ask" feature of the FAQ. Just know that your post will NO LONGER be replied to on the site as it takes me and others away from the original mission of the FAQ.

6. I'm going to experiment with different formats (most likely a wiki) that would allow YOU, the reader and users of this site to help each other out. The problem is I'm not sure the collective "YOU" can handle it. With great power comes great responsibility. I'm not sure I can trust those that would use it to not pollute it with idle conversation. You see, I'm not against community or forum sites, but the reason I tend to stay away from forums is that they hamper my ability to find information quickly. I like FAQs and Wikis because they are very direct and to the point. Forums have about 10% of what I'm looking for buried in 90% of what I'm not looking for. There are similar to some of the mailing lists I subscribe to at work. I get one good email from the list and then a giant conversation ensues with tangents, curveballs, reeling-in, and final the end of the thread. While I enjoy the commaraderie, I find it a challenging format to maintain knowledge and be productive. At any rate, I'm going to try a few different wiki implementations to see which work best with MSN TV 2 and see if it makes more sense than the FAQ format.